Job Description
We are looking for a dedicated Night Shift Customer Support Specialist to join our dynamic team in Boston, MA. If you thrive in a fast-paced environment and want to make an impact during the critical late-night hours, we want to hear from you.
In this role, you will be the primary point of contact for our clients, ensuring that technical issues are resolved efficiently and that every customer feels valued. We offer a competitive shift differential and a stable work environment for those who are available to work nights.
Why Join Us?
- Immediate Hiring: Start your new career within two weeks.
- Shift Differential: Earn an extra $3.00 per hour for working night shifts.
- Modern Facilities: State-of-the-art office with a quiet, professional atmosphere.
- Benefits: Comprehensive health, dental, and vision insurance.
Responsibilities
- Provide high-quality technical support and customer service to clients via phone, chat, and email during the night shift.
- Diagnose and troubleshoot software and account-related issues accurately.
- Maintain accurate and detailed records of all customer interactions and resolutions.
- Collaborate with the day-shift team to ensure seamless workflow and issue continuity.
- Identify trends in customer complaints and suggest process improvements.
- Escalate complex technical problems to senior engineers or managers as needed.
- Adhere to all company policies and service level agreements (SLAs).
Qualifications
- High school diploma or GED required; Associate degree in IT or related field is a plus.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong verbal and written communication skills with a professional tone.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
- Basic understanding of computer hardware and operating systems.
- Ability to work independently with minimal supervision during night hours.