Job Description
Are you ready to launch your career in a dynamic, fast-paced environment?
TechHorizon Solutions is currently hiring immediately for Entry-Level Client Support Specialists in Louisville, KY. We are looking for motivated individuals who are eager to learn, grow, and make a difference in our clients' lives. Whether you are a student looking for your first job or seeking a career change, we provide comprehensive training and a clear path for advancement.
Why Join Us?
• Competitive Pay: Starting at $18/hr with performance bonuses.
• No Experience Required: We provide full paid training.
• Career Growth: Opportunities for rapid promotion to Team Lead and Management roles.
• Modern Environment: Work in our state-of-the-art office in downtown Louisville.
Don't let a lack of experience hold you back. If you have a positive attitude and a strong work ethic, we want to hear from you. Apply today and take the first step towards a stable, rewarding career.
Responsibilities
- Provide exceptional customer service via phone, email, and chat to resolve inquiries efficiently.
- Assist clients in navigating our software platforms and troubleshooting basic technical issues.
- Document customer interactions and feedback accurately in the internal CRM system.
- Collaborate with cross-functional teams to ensure client satisfaction and retention.
- Maintain a high level of product knowledge through ongoing training sessions.
- Identify and escalate complex issues to senior support staff when necessary.
- Meet daily and weekly performance targets regarding response time and customer satisfaction scores.
Qualifications
- High school diploma or GED equivalent required.
- Strong verbal and written communication skills with a friendly demeanor.
- Basic computer literacy (typing, navigating web browsers, and email).
- Ability to multitask and prioritize tasks in a fast-paced setting.
- Reliable transportation to and from the Louisville office.
- Willingness to learn new software systems and adapt to change.
- A positive attitude and a genuine desire to help others.