Job Description
Are you looking for a weekend role with flexibility and growth?
We are currently hiring a Weekend Customer Success Specialist to join our elite support team in Columbus, OH. In this position, you will be the voice of NexGen Tech Services, ensuring our clients have a seamless experience during the weekend.
Our team culture is built on collaboration, innovation, and high performance. If you are a problem-solver who thrives on helping others, this is the perfect opportunity for you.
Responsibilities
- Resolve Inquiries: Handle a high volume of customer tickets via phone, email, and chat with a focus on empathy and efficiency.
- Troubleshoot Issues: Diagnose technical and account-related problems using our CRM and support ticketing systems.
- Documentation: Log all interactions and resolutions accurately to maintain our knowledge base.
- Process Improvement: Identify trends in weekend support requests and suggest improvements to the product team.
- Client Retention: Proactively reach out to at-risk accounts to ensure continued satisfaction.
Qualifications
- Education: High school diploma or GED is required; Associate’s degree preferred.
- Experience: 1+ years of experience in customer support or technical support.
- Schedule: Must be available to work Saturday and Sunday (rotating shifts, 8-hour shifts).
- Technical Skills: Proficient in Microsoft Office Suite and experience with CRM software (Salesforce, Zendesk, etc.) is a plus.