Job Description
Join our dynamic team immediately! Tucson Retail Solutions is seeking a passionate Part-Time Customer Service Specialist to deliver exceptional experiences to our growing client base. This urgent opening offers flexible scheduling and immediate start for qualified candidates who thrive in fast-paced environments. Enjoy competitive pay, comprehensive training, and opportunities for growth within our award-winning organization.
Responsibilities
- Handle 30+ customer inquiries daily via phone, email, and chat
- Resolve billing issues and product concerns with empathy and efficiency
- Update CRM records with accurate customer interaction data
- Collaborate with sales team to upsell relevant products/services
- Process returns and exchanges following company policies
- Maintain 95% customer satisfaction score
- Support inventory management tasks as needed
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with Zendesk and Salesforce platforms
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends
- Basic knowledge of retail operations
- Must pass background check and drug screening
- Bilingual (English/Spanish) certification a plus