Job Description
Join our dynamic team at Dallas Tech Solutions and launch your career this weekend! We're seeking motivated Weekend Customer Service Specialists to deliver exceptional support to our growing client base. This immediate-start opportunity offers flexible weekend schedules with competitive pay and comprehensive training. Be part of a forward-thinking company that values work-life balance and professional growth.
As a key member of our support team, you'll resolve inquiries, troubleshoot technical issues, and maintain client satisfaction through multiple channels. Our modern Dallas headquarters features collaborative workspaces, cutting-edge technology, and a supportive environment designed for weekend warriors who thrive in fast-paced settings.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat channels
- Resolve technical issues using proprietary CRM and ticketing systems
- Document interactions and update client records in real-time
- Collaborate with on-call technicians for complex escalations
- Maintain 95% customer satisfaction score metrics
- Participate in weekend shift handovers and team huddles
- Identify trends and contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer service experience
- Proficiency with Microsoft Office Suite and CRM software
- Strong problem-solving and conflict resolution skills
- Ability to work independently during weekend shifts
- Excellent written and verbal communication abilities
- Flexibility to work Saturdays and Sundays (10 AM - 6 PM)
- High school diploma or equivalent (college degree preferred)
- Pass background check and drug screening