Job Description
Join our dynamic Atlanta team immediately! We're seeking passionate individuals for urgent part-time customer service roles. Enjoy flexible scheduling, competitive pay, and the opportunity to make a real impact in our fast-growing tech startup. No experience necessary – we provide comprehensive training!
Why Apply Today?
- Immediate start date – positions open now
- Flexible shifts (evenings/weekends available)
- Modern downtown Atlanta workspace
- Free parking and MARTA stipend
- Growth opportunities to full-time
Responsibilities
- Handle high-volume inbound/outbound customer calls and emails
- Resolve inquiries using CRM software and knowledge base
- Document interactions accurately in Salesforce
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Participate in ongoing product training sessions
- Maintain positive brand voice across all customer touchpoints
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (entry-level accepted)
- Proficiency with Microsoft Office Suite
- Excellent verbal/written communication skills
- Ability to work flexible hours including weekends
- Strong problem-solving and multitasking abilities
- Positive attitude with customer-first mindset
- Authorized to work in the United States