Job Description
We're urgently hiring motivated Part-Time Customer Service Specialists to join our dynamic team in Miami! This is a high-impact role offering flexible hours and competitive pay. As the first point of contact for our valued clients, you'll deliver exceptional service while resolving inquiries efficiently. Perfect for students, career-changers, or those seeking flexible work arrangements.
Our supportive environment includes comprehensive training and growth opportunities. If you thrive in fast-paced settings and possess outstanding communication skills, apply today to start your journey with Sunshine Solutions!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism
- Resolve billing issues, product questions, and service disruptions promptly
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with support teams to escalate complex cases effectively
- Meet performance metrics including call handling time and customer satisfaction scores
- Contribute to process improvements through feedback and suggestions
- Adhere to company policies and compliance regulations strictly
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or call center experience
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in high-pressure environments
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including evenings and weekends
- Must pass background check and drug screening