Job Description
Join our dynamic team immediately! Fort Worth Retail Solutions seeks a passionate Part-Time Customer Service Representative to deliver exceptional experiences in our high-traffic downtown location. This urgent hire offers flexible scheduling, competitive pay, and potential for growth. Perfect for students or professionals seeking supplemental income with immediate start.
Why Join Us?
- Flexible evening/weekend hours
- Comprehensive product training
- Employee discount program
- Positive team environment
Responsibilities
- Handle 30+ customer inquiries daily via phone, email, and in-person
- Process returns, exchanges, and transactions efficiently
- Resolve customer concerns with empathy and solution-oriented mindset
- Update and maintain accurate customer records in CRM system
- Collaborate with sales team to identify upsell opportunities
- Assist with inventory management and visual merchandising
- Adhere to all company policies and security protocols
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Strong conflict resolution and communication skills
- Proficiency with POS systems and Microsoft Office
- Ability to work flexible hours including weekends
- Positive attitude and professional appearance
- Basic math skills for transaction processing
- Must pass background check and drug screening