Job Description
We are currently seeking dedicated Weekend Customer Service Representatives to join our dynamic team in Jacksonville, FL. Due to significant business growth, we have urgent openings for candidates who thrive in a fast-paced environment and are available to work Friday through Sunday.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Flexible Schedule: Enjoy your weekdays free with our stable weekend-only schedule.
- Immediate Start: We prioritize hiring quickly, offering onboarding within 48 hours.
- Modern Environment: Work in a supportive, tech-forward office setting.
Are you ready to take the next step in your career? Apply today!
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Manage and update customer accounts and issue tickets in our CRM system accurately and timely.
- Resolve complex customer issues by applying problem-solving skills and escalating to supervisors when necessary.
- Process returns, exchanges, and refund requests in strict accordance with company policy.
- Maintain a high level of product knowledge to provide accurate information to customers.
- Collaborate with the team to ensure a seamless weekend operation.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service, call center, or retail is highly desired.
- Strong verbal and written communication skills.
- Ability to work weekends (Friday, Saturday, Sunday) on a rotating shift schedule.
- Proficiency with Microsoft Office Suite and basic computer navigation.
- Must be reliable, professional, and able to work under pressure.