Job Description
Join our dynamic team at Innovate Solutions Inc. as an Immediate Hire Customer Service Representative in sunny San Diego! We're seeking passionate individuals to deliver exceptional customer experiences while supporting our growing client base. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture. Start your career today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems accurately
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening