Job Description
Join our dynamic team immediately in the heart of Manhattan! Nexus Solutions NYC is seeking a passionate Customer Service Specialist to deliver exceptional experiences to our growing client base. This is a rare opportunity to start your career with a forward-thinking company offering competitive benefits and rapid advancement paths. If you thrive in fast-paced environments and possess outstanding communication skills, apply today!
Responsibilities
- Handle high-volume inbound/outbound calls and customer inquiries
- Resolve billing, technical, and account-related issues efficiently
- Document all interactions in CRM system with precision
- Collaborate with technical team to escalate complex cases
- Maintain 95%+ customer satisfaction score metrics
- Participate in ongoing product knowledge training
Qualifications
- 1+ years customer service experience preferred
- Proficiency with Zendesk/Salesforce CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Associate degree or equivalent experience required
- Available for flexible shifts (including weekends)