Job Description
Join our dynamic team at Sacramento Customer Solutions and make an immediate impact! We're seeking a passionate Customer Service Specialist to join our growing team in Sacramento. This is your chance to launch your career with a company that values growth, innovation, and employee development. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for success.
What We Offer:
- Immediate start date
- Competitive hourly rate + performance bonuses
- Comprehensive health benefits (Day 1)
- 401(k) with company match
- Paid time off and flexible scheduling
- Professional development opportunities
Responsibilities
- Handle 50+ inbound/outbound customer calls daily via phone, email, and chat
- Resolve customer inquiries regarding products, services, and account information
- Process orders, returns, and exchanges with precision and efficiency
- Document all interactions in CRM system while maintaining 100% data accuracy
- Collaborate with cross-functional teams to resolve complex customer issues
- Meet/exceed monthly performance metrics (CSAT, resolution rates)
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center or retail
- Proficiency with CRM software (Salesforce, Zendesk, or similar)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Basic Microsoft Office proficiency
- Positive attitude and customer-first mindset