Job Description
We are urgently hiring for a dedicated Weekend Customer Service Representative to join our Milwaukee team. If you are looking for a rewarding role with flexible weekend hours and competitive pay, this is your chance to shine.
At Milwaukee Support Hub, we pride ourselves on delivering exceptional service. As we expand our operations, we need talented individuals ready to support our clients from Friday evening through Sunday. This is an excellent opportunity for students or professionals seeking work-life balance.
Why Apply?
- Competitive hourly rate ($20 - $28/hr)
- Weekend premium pay structure
- Comprehensive training provided
- Collaborative and supportive environment
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a focus on resolution.
- Assist customers with product information, account issues, and technical troubleshooting.
- Document customer interactions accurately in our CRM system.
- Collaborate with the support team to ensure high service standards are met.
- Handle escalations and resolve complex issues efficiently.
Qualifications
- High school diploma or equivalent; associate's degree preferred.
- Previous customer service experience is a plus.
- Strong verbal and written communication skills.
- Basic computer proficiency (Microsoft Office, Email, CRM software).
- Must be available to work Saturday and Sunday (including holidays).
- Ability to work independently and prioritize tasks effectively.