Job Description
Join our dynamic team at Fort Worth Solutions Group and launch your career immediately! We're seeking motivated Customer Service Specialists to join our growing operations in Fort Worth, TX. This full-time role offers competitive pay, comprehensive benefits, and rapid onboarding. Ideal for candidates ready to contribute from day one in a fast-paced environment. Apply now and start your new journey!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues efficiently using CRM systems
- Process orders, returns, and payment transactions accurately
- Document all interactions in company database for quality assurance
- Collaborate with cross-functional teams to resolve escalated concerns
- Meet daily performance metrics for response time and resolution
- Participate in ongoing product training to maintain expertise
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong computer literacy with MS Office proficiency
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Positive attitude and resilience under pressure
- Pass background check and drug screening
- Must be available for immediate start