Job Description
Join our dynamic team immediately! Memphis Express Solutions is seeking energetic Customer Service Specialists to deliver exceptional client experiences in our fast-paced environment. This is a direct-hire opportunity with competitive pay and comprehensive benefits. If you thrive in customer-facing roles and want to start working right away, apply today!
Responsibilities
- Handle inbound/outbound customer calls and emails with professionalism
- Resolve customer inquiries and complaints efficiently
- Process orders and maintain accurate client records
- Collaborate with team members to improve service quality
- Meet daily performance metrics and KPIs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years of customer service experience
- Strong communication and problem-solving skills
- Proficiency with CRM software (e.g., Salesforce)
- Ability to work flexible shifts including weekends
- Positive attitude and adaptability to change