Job Description
Start your career TODAY with Jacksonville Solutions Group! We're hiring immediately for a Customer Service Specialist to join our dynamic team in Jacksonville, FL. This full-time role offers competitive pay, comprehensive benefits, and immediate onboarding. If you're a motivated professional with excellent communication skills and a passion for helping others, we want to hear from you!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to resolve complex cases
- Meet or exceed daily performance metrics including call handling time and resolution rates
- Contribute to continuous improvement of customer service processes
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years of customer service experience preferred
- Exceptional verbal and written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced environment
- Must pass background check and pre-employment drug screening
- Positive attitude with a customer-first mindset