Job Description
Join our dynamic team at Pacific Coast Solutions, where we're rapidly expanding our customer support operations. We're seeking motivated Part-Time Customer Service Specialists to deliver exceptional experiences to our growing client base in San Diego. This urgent opening offers flexible scheduling, competitive compensation, and immediate start dates. Perfect for students, career-changers, or those seeking supplemental income. Enjoy a modern workspace in downtown San Diego with full benefits eligibility including health insurance, paid time off, and professional development opportunities.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve billing, product, and technical issues with empathy and efficiency
- Document interactions accurately in our CRM system while maintaining confidentiality
- Collaborate with cross-functional teams to address complex customer needs
- Meet and exceed performance metrics including resolution time and satisfaction scores
- Identify process improvement opportunities to enhance customer experience
- Participate in ongoing training to master product knowledge and service protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in fast-paced environment
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask and manage competing priorities effectively
- Strong problem-solving skills with customer-first mindset
- Availability to work evenings/weekends (schedule flexibility required)
- Must pass background check and drug screening