Job Description
Join our dynamic team at Nexus Solutions Inc. as an urgent part-time Customer Service Specialist! We're immediately hiring motivated individuals to deliver exceptional support in our fast-paced San Jose headquarters. This 25-hour/week role offers competitive pay, flexible scheduling, and the opportunity to grow with a tech industry leader. Perfect for students or professionals seeking supplemental income with immediate start.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and live chat
- Resolve technical issues with precision and empathy
- Maintain detailed records in CRM systems
- Collaborate with technical teams for complex escalations
- Contribute to process improvement initiatives
- Support weekend and evening shifts as needed
Qualifications
- 1+ years customer service experience
- Proficient in Zendesk and Salesforce
- Strong problem-solving abilities
- Excellent written and verbal communication
- Available for flexible shifts (including weekends)
- Basic technical troubleshooting skills
- High school diploma or equivalent