Job Description
Are you looking for immediate work with flexible hours? TechNova Solutions is urgently seeking a dedicated Part-Time Customer Support Specialist to join our growing team in Austin, Texas.
As a key member of our support department, you will play a crucial role in ensuring our clients receive top-tier service. This role is perfect for students or professionals seeking a side income without sacrificing work-life balance. We offer a dynamic environment where your contributions matter immediately.
Why Apply Today?
As a key member of our support department, you will play a crucial role in ensuring our clients receive top-tier service. This role is perfect for students or professionals seeking a side income without sacrificing work-life balance. We offer a dynamic environment where your contributions matter immediately.
Why Apply Today?
- Immediate Start: We are looking to fill this position ASAP.
- Flexible Schedule: Choose shifts that fit your lifestyle.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Growth Opportunities: Potential for full-time transition based on performance.
Responsibilities
- Resolve Customer Inquiries: Professionally handle incoming calls, emails, and chat messages to address customer needs and concerns.
- Technical Troubleshooting: Diagnose and troubleshoot basic technical issues, providing step-by-step solutions to users.
- Issue Logging: Accurately document all customer interactions, issues, and resolutions in our CRM system.
- Follow-Up: Conduct follow-up calls or emails to ensure customer satisfaction and issue resolution.
- Feedback Collection: Gather customer feedback and report common trends to the management team for process improvement.
Qualifications
- Education: High school diploma or GED required.
- Experience: Previous experience in customer service or call center environments is a plus.
- Communication: Excellent verbal and written communication skills with a friendly, professional tone.
- Computer Literacy: Proficiency in using computers, navigating the web, and Microsoft Office Suite.
- Availability: Must be available to work part-time hours, including some weekends or evenings.