Job Description
Join our dynamic team at TechFlow Solutions Inc. in San Jose! We're urgently seeking a passionate Part-Time Customer Service Specialist to deliver exceptional experiences for our tech clients. This role offers flexible scheduling, competitive pay, and immediate start date. Perfect for students or professionals seeking supplemental income in the heart of Silicon Valley.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve technical issues and escalate complex cases to senior specialists
- Update CRM systems with accurate customer interaction records
- Collaborate with sales team to identify upsell opportunities
- Process returns and exchanges according to company policies
- Contribute to continuous improvement of support workflows
Qualifications
- Minimum 1 year customer service experience in tech industry
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional communication skills in English (bilingual Spanish a plus)
- Ability to multitask in fast-paced environment
- High school diploma or equivalent (college preferred)
- Available 20-30 hours/week including weekends
- Valid CA driver's license for occasional on-site visits