Job Description
Join our dynamic team at Express Solutions LLC as a Part-Time Customer Service Specialist! We're urgently seeking enthusiastic individuals to deliver exceptional support to our growing client base in Tucson. This flexible role offers competitive pay, immediate start opportunities, and a collaborative environment where your contributions make a real impact. Perfect for students, career changers, or those seeking supplemental income. Apply today and become part of a company that values your growth!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and product concerns efficiently using CRM systems
- Process orders, returns, and exchanges while maintaining accurate records
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Identify upsell opportunities and promote new services/products
- Meet performance metrics for response time and customer satisfaction
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience in fast-paced environment
- Proficient with Microsoft Office Suite and CRM software
- Strong problem-solving and conflict resolution abilities
- Excellent verbal/written communication skills in English
- Ability to work flexible hours including weekends
- Positive attitude with commitment to teamwork
- Basic understanding of e-commerce platforms