Job Description
Join our dynamic team immediately! We're seeking a passionate Part-Time Customer Service Representative to support our growing client base in Sacramento. This urgent opening offers flexible scheduling and immediate start date. If you thrive in fast-paced environments and excel at problem-solving, we want to hear from you!
Responsibilities
- Handle high-volume inbound/outbound customer calls and emails
- Resolve inquiries regarding products/services with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Contribute to process improvement initiatives
- Meet/exceed key performance metrics (CSAT, resolution time)
- Support weekend/holiday shifts as needed
Qualifications
- Minimum 1 year customer service experience
- Proficiency with Zendesk or similar CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Availability for flexible shifts (evenings/weekends)
- High school diploma or equivalent
- Basic knowledge of Microsoft Office Suite