Job Description
Join Coastal Connect Solutions' dynamic team in Virginia Beach! We're urgently seeking motivated Part-Time Customer Service Specialists to deliver exceptional experiences while supporting our coastal community. This is your opportunity to make an immediate impact in a fast-paced environment with flexible scheduling options. Immediate openings available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product/service concerns efficiently
- Update CRM systems with accurate customer interaction data
- Collaborate with team members to ensure seamless service delivery
- Process orders and maintain detailed transaction records
- Identify upsell opportunities to enhance customer satisfaction
- Participate in weekly performance reviews and training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce/HubSpot)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced settings
- Flexible availability including evenings/weekends
- Valid driver's license (for occasional site visits)
- Basic knowledge of Microsoft Office Suite