Job Description
Join our dynamic team at TechHub Solutions Inc. as an urgent part-time Customer Service Associate! We're seeking motivated individuals to deliver exceptional client experiences in our fast-paced tech environment. This role offers flexible scheduling, competitive pay, and immediate start for qualified candidates. If you thrive in customer-centric roles and want to make an impact while growing your career, apply today!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and troubleshoot product problems efficiently
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet/exceed customer satisfaction and resolution targets
- Participate in ongoing training to stay updated on products
Qualifications
- 1+ years of customer service or tech support experience
- Exceptional verbal/written communication skills
- Proficient with CRM software (Salesforce/Zendesk preferred)
- Ability to work flexible hours including weekends
- Strong problem-solving and multitasking abilities
- High school diploma or equivalent (college degree a plus)
- Authorized to work in the US without sponsorship