Job Description
Join our dynamic team immediately! We're seeking passionate part-time Customer Service Representatives to deliver exceptional experiences for our growing Austin-based retail clients. This urgent opening offers flexible scheduling and competitive compensation with immediate start dates. Perfect for students, career changers, or those seeking supplemental income.
Why Join Us?
- Flexible shifts (evenings/weekends available)
- Comprehensive paid training
- Performance-based bonuses
- Opportunities for advancement
Responsibilities
- Handle customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve billing and shipping issues within SLA timeframes
- Process returns/exchanges using CRM system
- Upsell products during customer interactions
- Collaborate with warehouse team on inventory issues
- Document all interactions in Salesforce
- Maintain 20+ calls/hour during peak hours
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient in Microsoft Office Suite
- Ability to work 20-30 hours weekly
- Strong problem-solving and communication skills
- Spanish fluency a major plus
- Available to work weekends
- Reliable transportation required