Job Description
Apex Support Solutions is currently hiring immediately for dedicated Night Shift Customer Service Representatives to join our growing team in Jacksonville, FL. If you are looking for a stable job with competitive pay and a supportive environment, we want to hear from you.
As a Night Shift Representative, you will be the first point of contact for our clients, ensuring that every interaction is professional, efficient, and leaves a lasting positive impression.
Why Join Us?
- Immediate Start: No waiting period—get to work fast.
- Competitive Pay: Earn between $17.00 - $22.00 per hour.
- Shift Benefits: Work comfortably during the night hours.
- Modern Facilities: State-of-the-art office environment in Downtown Jacksonville.
Responsibilities
- Manage and resolve a high volume of inbound customer inquiries via phone and email.
- Assist customers with product information, order tracking, and troubleshooting.
- Accurately document customer interactions and feedback in CRM systems.
- Collaborate with the day shift team to ensure seamless operations.
- Adhere to all company policies, quality standards, and safety protocols.
- Identify opportunities to upsell products or services where appropriate.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in customer service or call center environments is preferred.
- Proficiency in Microsoft Office Suite and computer navigation.
- Strong verbal communication and active listening skills.
- Ability to work independently with minimal supervision during night hours.
- Must be reliable, punctual, and able to pass a background check.