Job Description
We are looking for dedicated and reliable professionals to join our dynamic team for immediate openings in our Boston operations center. If you thrive in a fast-paced environment and are seeking a stable night shift career with excellent benefits, this is your opportunity to shine. We pride ourselves on a culture of excellence and offer a comprehensive benefits package to our night shift team members.
Why Choose Us?
- Immediate Start: Onboarding begins immediately for qualified candidates.
- Night Shift Premium: Earn extra for working when others rest.
- Modern Facilities: State-of-the-art office in the heart of Boston.
- Growth Opportunities: Clear pathways for advancement within the company.
Responsibilities
- Monitor and respond to high-volume customer inquiries via phone, email, and chat during designated night shift hours.
- Resolve complex technical and operational issues with minimal supervision while maintaining high CSAT scores.
- Accurately enter and verify customer data into the CRM system to ensure database integrity.
- Collaborate with day-shift management to prioritize tickets and ensure seamless workflow continuity.
- Adhere strictly to all safety protocols, compliance regulations, and internal quality assurance standards.
- Document all interactions and resolutions in the ticketing system promptly.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer support, technical support, or a related operational field is preferred.
- Must be legally authorized to work in the United States.
- Must be available to work night shifts (e.g., 10:00 PM to 6:00 AM) on a full-time basis.
- Strong written and verbal communication skills with a focus on clarity and empathy.
- Proficiency in Microsoft Office Suite and basic computer navigation.