Job Description
Immediate opening for a Customer Support Specialist in Minneapolis! We're seeking a dynamic problem-solver to join our high-growth tech team. This urgent hire requires immediate availability to onboard within 48 hours. Enjoy competitive compensation, flexible remote options, and a collaborative environment where your impact is felt day one. Join us in revolutionizing digital experiences for Fortune 500 clients across the Midwest.
Responsibilities
- Resolve complex customer inquiries via phone, email, and chat with 95%+ resolution rate
- Collaborate with engineering teams to document product bugs and feature requests
- Maintain detailed case histories in Salesforce with precision and timeliness
- Train new customers on platform features during onboarding sessions
- Analyze support metrics to identify systemic issues and improvement opportunities
- Represent the company at quarterly client satisfaction reviews
Qualifications
- 3+ years in customer support or technical troubleshooting experience
- Proficiency with Zendesk, Salesforce, and Jira (or similar systems)
- Exceptional written and verbal communication skills
- Ability to thrive in fast-paced environments with shifting priorities
- Experience working with SaaS or cloud-based products
- Valid US work authorization and ability to start immediately
- Associate degree or equivalent professional certification preferred