Job Description
Immediate opening for part-time tech support specialist in Seattle! InnovateTech Solutions is seeking a dynamic individual to join our award-winning team. This urgent position offers flexible hours and competitive compensation while working with cutting-edge technology. Perfect for students or professionals seeking supplemental income. Apply today and start making an immediate impact!
Responsibilities
- Provide remote technical support to enterprise clients
- Troubleshoot hardware/software issues via phone and chat
- Document cases in CRM system with precision
- Collaborate with senior engineers on complex escalations
- Conduct virtual training sessions for end-users
- Maintain high customer satisfaction scores
- Adhere to strict SLA and security protocols
Qualifications
- 1+ years technical support experience
- CompTIA A+ or equivalent certification
- Proficiency with Windows/macOS environments
- Exceptional written/verbal communication skills
- Ability to work flexible shifts (evenings/weekends)
- Experience with Zendesk or similar platforms
- Valid US work authorization required