Job Description
We're urgently hiring a Full-Time IT Support Specialist to join our dynamic team in Wichita, KS! This is a rare opportunity to make an immediate impact in a growing tech environment. You'll be the go-to expert for resolving complex technical issues, implementing cybersecurity protocols, and supporting our 150+ employees with cutting-edge IT infrastructure. If you're passionate about technology and thrive in fast-paced settings, this role is for you!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Implement and maintain cybersecurity measures including firewalls and endpoint protection
- Manage Active Directory, cloud services (Azure/O365), and network infrastructure
- Provide Tier 2-3 support for VoIP systems, VPNs, and mobile device management
- Document IT processes and create technical documentation
- Collaborate with vendors for hardware/software procurement
- Lead IT projects including system upgrades and migrations
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA Security+ and/or Microsoft Azure certifications required
- Expert knowledge of Windows Server administration and cloud services
- Experience with Service Desk tools (ServiceNow, Jira Service Desk)
- Strong troubleshooting skills for network connectivity issues
- Bachelor's degree in IT or related field preferred
- Ability to work flexible hours including occasional on-call duties