Job Description
Immediate opening for Customer Service Representatives in Wichita, KS! Join our dynamic team and deliver exceptional support to clients across the Midwest. We're seeking passionate individuals to handle inbound/outbound calls, resolve inquiries, and ensure customer satisfaction. No experience required – we provide comprehensive training! Enjoy competitive pay, health benefits, and a collaborative work environment. Apply today – positions fill fast!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve billing inquiries, technical issues, and account questions
- Document interactions in CRM system with 100% accuracy
- Meet/exceed monthly performance metrics (call quality, resolution rates)
- Collaborate with technical team for complex issue escalation
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent required
- Strong communication skills and active listening ability
- Basic computer proficiency (MS Office, CRM software)
- Ability to multitask in fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to our Wichita facility
- Flexible availability including evening/weekend shifts