Job Description
Start your career this week with an immediate hire opportunity in Columbus, OH! Apex Solutions Group is seeking dynamic Customer Service Representatives to join our fast-paced team. This temporary role offers competitive pay, flexible scheduling, and potential for long-term placement. Ideal for candidates ready to hit the ground running and deliver exceptional client experiences.
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service complaints
- Update customer records in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed daily performance metrics (call volume, resolution time)
- Participate in ongoing product training and process updates
Qualifications
- Minimum 1 year customer service or call center experience
- Proficient with CRM software (Salesforce preferred)
- Strong problem-solving and conflict resolution skills
- Ability to multitask in fast-paced environment
- High school diploma or equivalent (college degree a plus)
- Available for immediate start and flexible scheduling
- Excellent verbal/written communication skills