Job Description
Join our dynamic team at Apex Solutions Group and start your career this week! We're seeking a highly motivated Customer Service Specialist to provide exceptional support to our growing client base in Charlotte, NC. This is an immediate hire position offering competitive compensation and rapid onboarding.
Why work with us?
- Start this week - no waiting periods
- Comprehensive training provided
- Opportunities for career advancement
- Modern downtown Charlotte location
- Team-oriented environment with performance bonuses
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat
- Resolve technical issues and product-related concerns
- Maintain accurate customer records in CRM systems
- Collaborate with technical team to escalate complex issues
- Meet daily performance metrics for response times and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Positive attitude and team player mentality
- Quick learner with attention to detail