Job Description
Are you ready to launch your career in a dynamic, high-impact environment?
TechHorizon Solutions is seeking a Technical Support Specialist to join our growing team in Washington, DC. We are offering an immediate start for the right candidate who thrives in a fast-paced, problem-solving atmosphere. This is a fantastic opportunity to work with cutting-edge technology while providing essential support to a diverse client base.
Why Join Us?
- Immediate start available.
- Competitive salary and comprehensive benefits.
- Professional development opportunities in the heart of DC.
Don't miss this chance to advance your career with a leading tech firm in the nation's capital.
Responsibilities
- Tier 1/2 Technical Support: Provide exceptional customer service and technical troubleshooting for hardware, software, and network issues.
- System Administration: Manage user accounts, permissions, and Active Directory environments to ensure secure and efficient access.
- Hardware & Software Deployment: Install, configure, and maintain workstations, printers, and mobile devices across the organization.
- Incident Management: Log, track, and resolve IT incidents using ticketing systems to minimize downtime.
- IT Asset Management: Maintain accurate inventory of all IT equipment and software licenses.
- Network Support: Assist in diagnosing and resolving local area network (LAN) connectivity problems.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or related field (Bachelor's preferred).
- Experience: 2+ years of experience in IT support, help desk, or a similar technical role.
- Certifications: CompTIA A+ or Network+ certification is a strong plus.
- Technical Skills: Proficiency in Windows 10/11, macOS, and Microsoft Office Suite.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Strong analytical skills and the ability to troubleshoot issues under pressure.
- Availability: Must be available to start immediately.