Job Description
We are seeking a Technical Support Specialist to join our growing team in Tucson, AZ. If you are passionate about technology and have a knack for solving complex problems, we want to hear from you. This is an immediate hire opportunity for a dedicated professional looking to make an impact.
Why Join Us?
- Immediate Start: Begin your career with us within 7 days.
- Competitive Pay: Earn between $22.00 and $28.00 per hour based on experience.
- Modern Environment: Work in a cutting-edge tech environment with a collaborative culture.
- Benefits Package: Comprehensive medical, dental, and vision coverage.
Don't miss this chance to advance your IT career in the heart of Arizona. Apply today to secure your position.
Responsibilities
- Provide Tier 2 technical support via phone, email, and remote access tools.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Manage and resolve IT service tickets in the ticketing system (e.g., Zendesk) efficiently.
- Install, configure, and maintain end-user devices, including laptops, printers, and mobile devices.
- Document technical solutions and maintain accurate knowledge base articles.
- Collaborate with the IT team to implement new software patches and security updates.
- Train employees on new software applications and security best practices.
Qualifications
- High school diploma or GED required; Associate’s degree in Information Technology or related field is a plus.
- Certification such as CompTIA A+ or Network+ is preferred.
- Proven experience in a technical support or help desk role.
- Strong knowledge of Windows, macOS, and common office software.
- Excellent verbal and written communication skills.
- Ability to explain complex technical concepts to non-technical users.
- Reliable internet connection and home office setup for potential remote work options.