Job Description
We are currently seeking urgent talent for our weekend operations team in Virginia Beach. If you are looking for a high-impact role with immediate availability and competitive pay, apply today. We value reliability and exceptional service skills.
Why Join Us?
- Competitive hourly rate with performance bonuses.
- Flexible weekend schedule (Saturday/Sunday).
- Modern work environment with remote-friendly options.
Responsibilities
- Handle a high volume of inbound customer inquiries via phone, email, and chat.
- Resolve technical and billing issues efficiently to ensure customer satisfaction.
- Document all interactions and updates in our CRM system accurately.
- Collaborate with the weekday support team to ensure seamless service continuity.
- Maintain up-to-date knowledge of company products and policies.
- Escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Minimum of 1 year of customer service experience.
- Strong verbal and written communication skills.
- Ability to work weekends and holidays as required.
- Proficient in Microsoft Office Suite and CRM software.
- Problem-solving mindset with a focus on results.