Job Description
Are you looking for a rewarding career in Washington, DC? Capital Tech Services is seeking enthusiastic individuals to join our growing team as Entry-Level Customer Service Representatives. We are dedicated to fostering talent and do not require prior experience—just a strong willingness to learn and succeed.
As part of our dynamic team, you will play a crucial role in ensuring our clients receive top-tier support. We provide comprehensive training, a supportive work environment, and clear pathways for career advancement.
Why Join Us?
- Immediate Hiring Process
- Comprehensive On-the-Job Training
- Competitive Pay & Benefits Package
- Career Growth Opportunities
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Accurately input and update customer information into our database management systems.
- Resolve customer issues and escalate complex problems to the appropriate department.
- Assist with administrative tasks such as filing, data entry, and document preparation.
- Collaborate with the support team to ensure high-quality service delivery.
- Maintain a positive and professional demeanor at all times.
Qualifications
- High school diploma or GED equivalent.
- Basic computer literacy and familiarity with web browsers.
- Strong verbal and written communication skills.
- Reliable internet connection and a dedicated workspace.
- Willingness to learn and adapt to new processes quickly.
- Ability to work full-time hours.