Job Description
Join our dynamic team at CityConnect Solutions as an urgent weekend shift Customer Service Representative! We're seeking passionate individuals to deliver exceptional client experiences during high-demand weekend hours. This is a fantastic opportunity for those seeking flexible schedules while making a tangible impact. Enjoy competitive pay, comprehensive training, and a supportive work environment in the heart of San Francisco. Apply today and start immediately!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with weekend support teams for seamless service
- Meet/exceed customer satisfaction metrics
- Process weekend transactions and account updates
- Identify and escalate complex issues appropriately
Qualifications
- 1+ years customer service experience
- Exceptional communication and problem-solving skills
- Availability for Saturday/Sunday shifts (8am-6pm)
- Proficiency with CRM software (Salesforce preferred)
- Strong attention to detail and multitasking ability
- Must pass background check and drug screening
- High school diploma or equivalent
- Spanish fluency a major plus