Job Description
Immediate opening for Customer Service Representatives! Join our dynamic team in Louisville and start earning immediately. We're seeking energetic professionals to deliver exceptional client experiences through phone, email, and chat support. Full-time positions with comprehensive benefits package and competitive hourly rates. No weekends required!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and efficiency
- Resolve billing, technical, and account-related issues
- Maintain detailed records in CRM system
- Collaborate with team to improve service processes
- Meet/exceed performance metrics for response time and resolution
- Participate in ongoing product training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong typing skills (40+ WPM)
- Proficient with Microsoft Office Suite
- Excellent verbal/written communication skills
- Ability to work in fast-paced environment
- Pass background check and drug screen