Job Description
Immediate opening for a Customer Service Specialist in Nashville! Join our dynamic team at Nashville Solutions Group and make an immediate impact. We're seeking a motivated professional to deliver exceptional customer experiences while supporting our growing client base. This is your opportunity to launch or advance your career in a fast-paced, supportive environment with competitive compensation and growth potential. Apply today and start your new role next week!
Responsibilities
- Handle high-volume inbound/outbound customer communications via phone, email, and chat
- Resolve customer inquiries, complaints, and technical issues with empathy and efficiency
- Document interactions in CRM systems while maintaining accurate records
- Collaborate with cross-functional teams to resolve complex customer needs
- Meet/exceed key performance metrics including response time and resolution rates
- Contribute to process improvements for enhanced customer satisfaction
Qualifications
- Minimum 2 years of customer service experience in a high-volume environment
- Proficient with CRM software (Salesforce experience preferred)
- Exceptional communication skills with professional phone etiquette
- Ability to multitask and prioritize in fast-paced settings
- Strong problem-solving skills with attention to detail
- High school diploma or equivalent; college degree a plus
- Must be available to start immediately