Job Description
Join our dynamic team at Global Solutions Inc. as an Immediate Hire Customer Service Representative! We're expanding our Tampa operations and need talented professionals to start immediately. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. This role is perfect for individuals with strong communication skills and a passion for customer satisfaction.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues and product questions efficiently
- Document interactions in CRM system with precision
- Collaborate with technical teams to resolve escalated cases
- Meet daily performance metrics for response time and resolution
- Provide exceptional service to maintain high satisfaction scores
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience
- Proficiency with Microsoft Office and CRM software
- Excellent verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work occasional evenings/weekends as needed
- Positive attitude with customer-first mindset