Job Description
We are currently seeking a dedicated Part-Time Technical Support Specialist to join our growing team in Denver, CO. This is an urgent hiring opportunity for a motivated professional who thrives in a fast-paced environment. If you are looking for flexible work hours and a chance to make an immediate impact, we want to hear from you.
At TechSolutions Denver, we pride ourselves on delivering top-tier technical assistance to our clients. As a part-time team member, you will play a crucial role in maintaining our high standards of service.
Responsibilities
- Provide tier-1 technical support and troubleshooting for hardware and software issues via phone and email.
- Assist employees with login credentials, network access, and application installations.
- Maintain accurate and detailed records of all technical support tickets and resolutions.
- Collaborate with the IT team to identify recurring issues and implement preventative solutions.
- Conduct regular system checks and software updates to ensure optimal performance.
- Respond to internal inquiries in a timely and professional manner.
Qualifications
- High school diploma or equivalent required; Associate degree in Information Technology preferred.
- Previous experience in a helpdesk or technical support role is highly desirable.
- Strong understanding of Microsoft Office Suite and basic networking concepts.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Must be available to work a flexible schedule, including some evenings or weekends as needed.