Job Description
Are you looking for an urgent opportunity in Raleigh, NC? Apex Tech Solutions is currently seeking a highly motivated Part-Time Technical Support Specialist to join our dynamic team. This is a fantastic opportunity for those seeking flexible work schedules while contributing to a leading tech firm. We offer immediate start dates for qualified candidates.
As a part of our team, you will play a critical role in ensuring our clients' technological needs are met efficiently and professionally.
Responsibilities
- Provide exceptional technical support and troubleshooting assistance to end-users via phone, email, and chat.
- Diagnose and resolve hardware, software, and network connectivity issues in a timely manner.
- Document all technical issues, resolutions, and customer interactions in the CRM system.
- Collaborate with the senior engineering team to escalate complex tickets efficiently.
- Maintain a professional and positive demeanor while assisting customers with diverse technical backgrounds.
- Assist in the setup and configuration of new workstations and peripherals.
Qualifications
- High School Diploma or equivalent required; Associate degree in IT or related field is a plus.
- Proven experience in technical support, help desk, or customer service is preferred.
- Strong understanding of Microsoft Windows, Office Suite, and basic networking concepts.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively in a part-time role.
- Must be available for flexible shifts, including evenings and weekends.