Job Description
Immediate Opening for Tech Support Specialist! Join our dynamic team at Innovate Solutions Inc and provide exceptional technical support to our Silicon Valley clients. This urgent part-time position offers flexible hours and competitive compensation for skilled professionals ready to make an immediate impact.
As a key member of our support team, you'll troubleshoot complex IT issues, deliver outstanding customer service, and contribute to our mission of technological excellence. Perfect for candidates seeking supplemental income or flexible work arrangements without sacrificing professional growth.
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Provide remote and on-site technical support within San Jose area
- Document troubleshooting processes and maintain knowledge base
- Collaborate with engineering team on complex system integrations
- Train end-users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of technical support experience in IT environments
- Proficiency with Windows, macOS, and network infrastructure
- CompTIA A+ or equivalent certification required
- Strong problem-solving and communication skills
- Ability to work flexible hours including weekends
- Valid California driver's license for on-site visits
- Experience with ticketing systems (ServiceNow/Jira)