Job Description
We are Hiring Immediately!
MetroTech Solutions is currently seeking a dedicated Part-Time Technical Support Specialist to join our growing team in Portland, Oregon. Due to a rapid expansion in our client base, we have an urgent opening for a detail-oriented professional who thrives in a fast-paced environment.
If you are looking for flexible hours and the opportunity to make a tangible impact, this is the perfect role for you. We offer a competitive hourly rate and a collaborative culture.
Responsibilities
- Diagnose and troubleshoot technical hardware and software issues for remote clients.
- Provide exceptional customer service via phone, email, and live chat support.
- Document all customer interactions and technical resolutions in our ticketing system.
- Collaborate with senior engineers to escalate complex issues and ensure timely resolution.
- Conduct basic system maintenance and user training sessions.
- Monitor system performance and identify potential bottlenecks.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field a plus.
- 1+ years of experience in technical support or customer service is preferred.
- Strong proficiency with Microsoft Office Suite and basic operating systems.
- Excellent verbal and written communication skills.
- Ability to explain complex technical concepts to non-technical users.
- Must be reliable and available for set part-time shifts.