Job Description
We are seeking a dedicated and enthusiastic Part-Time Tech Support Specialist to join our dynamic team in Tucson, AZ. This is an urgent hire opportunity for candidates ready to start immediately. If you are passionate about technology and helping people solve complex problems, we want to meet you.
In this role, you will serve as the first line of defense for our clients, providing top-tier technical assistance and ensuring a seamless user experience.
Responsibilities
- Provide remote and in-person technical troubleshooting for hardware and software issues.
- Answer incoming support tickets and phone calls in a timely and professional manner.
- Assist customers with account setup, navigation, and feature explanations.
- Document all interactions and resolutions in our CRM system accurately.
- Collaborate with the full-time IT team to resolve complex technical escalations.
Qualifications
- High school diploma or equivalent required.
- Basic to intermediate knowledge of Windows, Mac, and mobile operating systems.
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including evenings and weekends.
- Strong problem-solving skills and a patient demeanor.