Job Description
Join our dynamic team immediately! NexusTech Solutions seeks a highly motivated Part-Time Tech Support Specialist to join our San Francisco headquarters. This urgent opening requires immediate availability for 20-25 hours/week with flexible scheduling. Ideal candidates thrive in fast-paced environments and possess exceptional problem-solving skills. Enjoy competitive pay, modern workspace, and growth opportunities in a leading tech firm.
Responsibilities
- Diagnose and resolve hardware/software issues for corporate clients
- Provide remote and on-site technical assistance via phone, email, and chat
- Install, configure, and maintain desktop/laptop systems
- Document all support tickets and solutions in CRM system
- Collaborate with IT team to implement security protocols
- Train users on new software and systems
- Monitor network performance and report anomalies
Qualifications
- 2+ years of technical support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/macOS and cloud platforms
- Strong diagnostic and troubleshooting abilities
- Excellent communication and customer service skills
- Ability to work independently with minimal supervision
- Available for immediate start (within 1 week)
- Valid California driver's license for occasional site visits