Job Description
We are urgently hiring a dedicated Part-Time Technical Support Specialist to join our dynamic team in Miami, FL. Due to high demand, we are looking for motivated individuals who can provide exceptional service and technical expertise in a fast-paced environment.
Role Overview:
This position offers a fantastic opportunity to work with cutting-edge technology while enjoying a flexible schedule. You will be the first point of contact for our clients, ensuring their technical issues are resolved efficiently and professionally.
Why You Should Apply:
- Competitive hourly rate ($18 - $25/hr)
- Flexible part-time hours suitable for students or professionals
- Opportunity for immediate start
- Remote and hybrid work options available
Responsibilities
Provide remote technical support to clients via chat, email, and phone.Troubleshoot hardware and software issues for desktops, laptops, and mobile devices.Manage and prioritize incoming support tickets within established SLAs.Document all technical interactions and resolutions in the CRM system.Collaborate with senior engineers to escalate and resolve complex technical problems.Stay updated on the latest technology trends to provide accurate advice.
Qualifications
High school diploma or equivalent (Associate’s degree in IT or related field preferred).Basic knowledge of Windows, macOS, and Linux operating systems.Strong problem-solving skills and the ability to think on your feet.Excellent verbal and written communication skills.Ability to work independently with minimal supervision.Must be available for at least 15-20 hours per week.