Job Description
Are you looking for an urgent opportunity in the heart of Las Vegas?
Vegas Digital Solutions is currently seeking a dynamic and detail-oriented Part-Time Tech Support Specialist to join our rapidly growing team. We are looking for individuals who thrive in fast-paced environments and are eager to start immediately.
In this role, you will be the first line of defense for our clients, ensuring their technical needs are met with precision and care. If you are reliable, tech-savvy, and ready to make an immediate impact, we want to hear from you today.
Why Join Us?
- Immediate Start: We are hiring now and looking to fill positions within the week.
- Flexible Schedule: Choose shifts that fit your lifestyle (Day, Evening, or Weekend options available).
- Growth Potential: Excellent opportunity for career advancement within the IT sector.
Responsibilities
- Provide exceptional technical support to local and remote clients via phone, email, and live chat.
- Diagnose and troubleshoot hardware and software issues to ensure optimal system performance.
- Document all customer interactions and resolutions accurately in the CRM system.
- Maintain a high level of professionalism and patience when handling complex technical queries.
- Assist in the setup and configuration of new devices, networks, and software applications.
- Collaborate with the senior engineering team to escalate unresolved issues efficiently.
Qualifications
- High School Diploma or GED required; Associate's degree in IT or related field is a plus.
- Basic understanding of Windows, macOS, and mobile operating systems.
- Strong verbal and written communication skills with a customer-first mindset.
- Ability to work flexible hours, including evenings and weekends, as required.
- Reliable internet connection and a quiet workspace (Hybrid/Remote eligible).