Job Description
We are urgently hiring! Capital Tech Solutions is looking for a skilled and motivated Part-Time IT Support Specialist to join our thriving team in Washington, DC. This is a fantastic opportunity for professionals seeking flexible hours while contributing to critical technology infrastructure.
In this role, you will act as the first line of defense for our internal systems, ensuring smooth operations and high customer satisfaction. We value adaptability, technical proficiency, and a proactive approach to problem-solving.
Why Join Us?
- Urgent Placement: We are filling this position immediately.
- Flexible Schedule: Part-time hours designed to fit your lifestyle.
- Competitive Pay: Based on experience, ranging from $22 to $32/hour.
- Modern Environment: Work with cutting-edge technology in a collaborative DC hub.
Responsibilities
- Provide timely and professional technical support to employees via phone, email, and ticketing systems.
- Diagnose and resolve hardware, software, and network connectivity issues in a remote and on-premise environment.
- Assist in the setup, configuration, and maintenance of workstations, printers, and peripherals.
- Monitor system performance and security patches to ensure optimal uptime.
- Document all technical issues and resolutions in the knowledge base.
- Collaborate with the IT team to implement new software deployments and upgrades.
Qualifications
- High school diploma or GED; Associate’s degree in Information Technology or related field preferred.
- 1+ years of experience in IT support, help desk, or a similar technical role.
- Proficient knowledge of Windows and macOS operating systems.
- Strong understanding of networking concepts, including TCP/IP and DNS.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to work independently and manage multiple tasks in a fast-paced environment.